Get in touch
Pick the channel that matches your question. For most things, email is fastest — we typically reply within 1 business day.
support@enigma.ist
Account questions, technical issues, how-tos, partnership inquiries.
support@enigma.ist →billing@enigma.ist
Order numbers, refunds (see Refund Policy), invoices, institutional billing.
billing@enigma.ist →legal@enigma.ist
GDPR / data-protection requests, copyright, terms questions, regulatory matters.
legal@enigma.ist →+971 55 802 2331
UAE business hours, Sunday–Thursday, 9:00–18:00 GST. Email is preferred for non-urgent matters.
+971 55 802 2331 →Registered office
Dubai Silicon Oasis, Dubai, UAE
We aim to respond to all inquiries within 1 business day. For data-protection requests under GDPR, we respond within the 30-day window required by law. For chargebacks or disputes, please email billing@enigma.ist first — we resolve most billing issues within 48 hours and avoid the chargeback process altogether.